General Terms and Conditions

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TL;DR – Key points

• These terms and conditions apply to our proposals, services, training courses, and programs.
• Deviations are only valid if agreed upon in writing.
• Cancellations or rescheduling are possible within the agreed timelines and conditions.
• Payment and invoicing follow the agreements set out in the proposal and contract.
• Results depend on context and execution – we do not provide guarantees.
• Liability is limited within reasonable boundaries and contractual agreements.
• Materials and methodology are protected by intellectual property rights.
• Confidentiality and privacy are an integral part of service delivery.
• We prefer to resolve complaints quickly and pragmatically via direct contact.

1. Definitions

Here we explain key terms used in these terms and conditions, so you know exactly what we mean.

In these terms and conditions, we use definitions as described in the contract and proposal. Where we refer to 'client', 'participant', 'services', or 'materials', we mean what is defined in the proposal and contract.

2. Applicability

This section outlines when these terms apply and how we handle any procurement terms or general conditions of the client.

These terms and conditions apply to all proposals, contracts, and services provided by CVSM, unless agreed otherwise in writing. Any procurement conditions of the client do not apply, unless explicitly accepted by us in writing.

3. Proposals and Agreement

Here we describe how a proposal is established, how long a proposal remains valid, and when an agreement comes into effect.

Proposals are non-binding and valid for the period specified in the proposal. An agreement is concluded upon written confirmation by both parties. Amendments are only valid if recorded in writing.

4. Performance of Services

This section explains how we perform services, what you can expect from us, and what we require from you to ensure smooth execution.

We perform services based on the agreements set out in the contract and with the standard of care of a diligent contractor. The client shall provide the information, cooperation, and facilities required for performance in a timely manner.

5. Fees and Payment

Here you will find provisions regarding fees, invoicing, payment terms, and procedures in the event of late payment.

Fees are stated in the proposal and are exclusive of VAT, unless indicated otherwise. Invoicing takes place in accordance with the agreements in the contract. The payment term is 30 days from the invoice date, unless agreed otherwise.

6. Cancellation and Rescheduling

This section explains how you can cancel or reschedule training sessions, meetings, or program components, as well as the applicable timeframes and costs.

Cancellation or rescheduling is permitted within the timeframes and conditions described in the agreement. In the event of cancellation outside the agreed timeframe, costs may be charged.

7. Liability

Here we explain how liability is governed and which limitations apply, including what is and is not covered.

Liability is limited to the amount paid out under the professional liability insurance in the case concerned, or up to the invoice amount of the assignment in question. Indirect damages, consequential damages, and loss of profits are excluded.

8. Force Majeure

Here we describe what happens if performance is temporarily impossible due to circumstances beyond our control.

In the event of force majeure, obligations are suspended. If the situation of force majeure lasts longer than 60 days, both parties may terminate the agreement in writing without liability for damages.

9. Intellectual Property

This section sets out the terms regarding materials, formats, tools, methodology, and content that we use or deliver.

All intellectual property rights in materials, methodologies, tools, and formats remain with CVSM or the respective rights holders. The client receives a non-exclusive right of use for the duration and purpose of the assignment, unless agreed otherwise in writing.

10. Confidentiality and Privacy

Here we explain how we manage confidentiality and refer to our Privacy Statement regarding the processing of personal data.

Both parties are bound to maintain confidentiality regarding confidential information obtained within the scope of the agreement. For the processing of personal data, we refer to our Privacy Statement.

Read also: Privacy Statement →

11. Complaints

This section outlines how you can submit a complaint and how we strive for a prompt, practical resolution.

Complaints may be submitted in writing using the contact details on our website. We aim to process complaints within a reasonable period and always seek a practical solution.

12. Applicable Law and Disputes

This section states which law applies and how disputes are handled if we cannot reach a mutual agreement.

All agreements are governed by Dutch law. Disputes shall preferably be resolved through mutual consultation. If this proves unsuccessful, disputes shall be submitted to the competent court.

Would you like to coordinate with procurement or legal affairs?

Please contact us, and we will clarify matters promptly.

Questions about a specific provision? We are happy to assist you.