Logistics company with absenteeism risk in shift work

A logistics company with multiple branches observed a structural increase in absenteeism among shift workers.

Peak periods followed one another in rapid succession, and there was not always sufficient time for recovery between shifts. Management suspected that workload and strain played a major role, but lacked a clear picture of the underlying causes.

The situation

The strain varied across locations. Consequently, a single, generic approach was insufficient.

• absenteeism among shift workers was increasing;
• peak workloads and limited recovery accumulated;
• managers did not always identify signals in a timely manner;
• physical and mental strain became intertwined;
• there was a lack of insight into the differences between locations.

The approach

Centrum voor Stressmanagement started with a Stress Scan to gain insight into stress factors, risks, and priorities for each location.

Based on the results, it was determined where targeted support could make the greatest difference.

Insight per location

The scan highlighted differences between branches and clarified where the greatest strain occurred.

Setting priorities

Based on the findings, specific areas of focus were selected for each location, with special attention to recovery and the earlier detection of overload.

Targeted launch

Targeted interventions were subsequently initiated at two locations. Agreements were integrated into existing meetings, and managers were given a clear role in follow-up.

What changed?

The primary benefit was that the organization no longer had to guess where the greatest risks lay.

• stress factors and risks were more clearly identified per location;
• priorities for further guidance could be selected in a targeted manner;
• managers recognized warning signs earlier;
• there was greater awareness regarding recovery and peak workloads;
• initial agreements became part of regular team meetings.

Why this approach worked

By measuring first, the organization avoided implementing the same intervention everywhere.

The differences between locations became evident, allowing subsequent actions to be tailored accordingly. As a result, the initiative started on a small, focused scale without overburdening the entire organization with a new program right away.

“We now know exactly where to start – and that provides peace of mind.”

HR Manager · anonymized

What other organizations can learn from this

• workload and recovery can vary significantly across locations;
• a solid baseline measurement helps to set better priorities;
• managers play a key role in early detection;
• starting small enables targeted scaling.

Recognizable within your organization?

When absenteeism rises but the primary sources of strain remain unclear, a Stress Scan can help establish initial insight and direction.

Centrum voor Stressmanagement helps organizations make stress factors visible and connect them to an appropriate follow-up approach.